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After Sales Support
Support Tickets are created and once accepted the customer is notified with an email which is personalized to them. All touch points and actions around the problem are recorded. Tickets can be viewed by customer, product, agent group and ticket status. The Account Manager of the customer is notified by email.
Track every touch point with the problem and the contact with the customer. Touch points are recorded and can be searched to find relevant information. Ticket Status and Ticket Priority track the progress resolutions.
Cost control over support is easy to identify the customers and products that consume both time and cash. Actions can be implemented to reduce these costs