Customer after sales support tickets are created and managed by Inventogo Support
It is important the customer is kept informed about their ticket and this is the responsiblity of the attached sale person.
Internal communication with Inventogo Channel keeps everyone informed about customer support issues.
Support Tickets are created and once accepted the customer is notified with an email which is personalized to them.
Tickets can be reviewed by customer, product, agent group and ticket status. The Account Manager of the customer is notified by email.
Cost control over support is easy to identify the customers and products that consume both time and cash. Actions can be implemented to reduce these costs
Assign agent groups to attending to the ticket. Print job sheets for agents to follow
There are a wide range of reports and dashboards. Tickets can be viewed by customer, contact, agents, products, brands and product categorys
Create messages based on the tickets status plus answers to FAQs then attach them to notification emails.